MSGWIDE is a prominent CPaaS (Communications Platform as a Service) company specializing in various communication solutions such as A2P SMS, A2P SMS Firewall, IVR, OBD, RCS, and WhatsApp.
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Intellectual Property Rights
Unless otherwise indicated, the website is a proprietary property along with the entire source code, databases, software, website design, functionality, text, video, pictures, graphics, and even audio (all collectively known as 'content') and the marks including trademarks, services, logos, and marks are owned and controlled by the company and are licensed to us. All the content and marks are also protected by copyright & trademark laws with different intellectual property rights of the United States, foreign jurisdictions, and international conventions.
Both the Content and the Marks provided on the website 'AS IS' for your information only. As mentioned above in the terms of use, no section of the website including the content and the marks can be copied, aggregated, republished, uploaded, posted, reproduced, encoded, publicly displayed, transmitted, distributed, sold, translated, licensed, or exploited in any ways for commercial purposes whatsoever without our consent or permission.
If you are provided with permission to use the website, you will be granted a limited license to access and use the site or/and to download or print a copy of the information. We reserve all the rights with us including the Content and the Marks.
User Representations:
- You have the legal rights and you agree with all the terms of use we have specified over our website.
- You will not access the website through any automated or non-human methods like bot, script, or otherwise.
- You will not use the website for any unauthorized or illegal purposes.
- You will not violate any law or regulation the website has made.
If you provide information that is inaccurate, not current, incomplete, or false, we have the right to suspend or terminate your account or restrict you from future use of our website and services.
Web Hosting & Terms of Service
Shared Hosting is ideal for small businesses and personal websites. It’s a cost-effective solution where multiple websites share the same server resources.
Our shared hosting service includes various features, but it may not offer the full flexibility of dedicated or cloud-based hosting. In the event of misuse, overuse of server resources, or breaches of terms of service, we reserve the right to terminate or suspend accounts as necessary.
Variation In Pricing & Packages
If you order a service with us, we have several terms of payment. All the documents regarding the payment structure will be included in the contract you are required to sign. We work on a policy of installments and advance payments. So, make sure that you read the contract carefully to avoid any misunderstanding. Late payments will accrue interest over the overdue amount. In the case of non-payment, we reserve the right to cancel the service with prior notice.
Delay or Non-Payments
If you order a service with us, we have several terms of payment. All the documents regarding the payment structure will be included in the contract you are required to sign. We work on a policy of installments and advance payments. Make sure that you read the contract carefully to avoid any misunderstanding. Late payments will accrue interest. In the case of non-payment, we reserve the right to cancel the service with prior notice.
Spam Policy
We have zero-tolerance towards unsolicited commercial emails (UCE) or SPAM over our network. No one, neither customers nor associates, has permission to use our network for managing any email campaigns. Any violation of this policy will result in strict penalties, including the immediate termination of the services.
We perform swift examinations upon warning of such infringements involving spam and UCE. For the term of this examination, we may limit the customer's access to our system. If the violation is confirmed, we reserve the right to cancel, terminate, or end the related account without prior notice. Moreover, we reserve the right to pursue civil actions for the cost associated with the investigation. We may notify law enforcement authorities if the violation is confirmed to be a criminal offense. Spamming is strictly prohibited on our network, so PLEASE, DO NOT SPAM from your account.
Prohibited Scripts And Programs
There are fixed standard rules applicable to all scripts. The term of script use on the processor should not exceed a few seconds; otherwise, it will be removed. Scripts are not allowed to use a huge amount of system resources. If a script consumes an abnormal amount of RAM or processor, the account will be immediately suspended, pending a substitute solution.
Loss of Backup & Data
Using our services is at your own risk. MSGWIDE's Solution Pvt. Ltd. is not responsible for any data or files residing on your account. You agree to be responsible for data transfer, file backups, and maintenance of proper backup files on our server. We conduct weekly backups of files and data which have changed or are new. These backups are for server restoration purposes only.
What Do You Own And What Not - Source Code/Database Of Website
Web Server - Clients get web hosting complimentary with the package, if stated in the email/proposal offered by our business team. Therefore, they don't own it.
Content Management System (CMS) - Clients Don't Own This. A web application that is used to manage the administration of content for your website. The CMS (and all software) is owned by the creators i.e., MSGWIDE's, and you use it as long as you run this site on our server.
Database Software - Clients Don't Own This. Customers don't have write access to the database software such as MySQL created by MSGWIDE's. Customers own their website data and content stored in the database if they created it.
Domain Name
You Don't Own This Either. The domain name appears in the address bar of the browser. It is the human-readable, recognizable part of the site URL that is listed by search engines, displayed in most marketing, and recognized as part of the brand. Clients don't actually own a domain name, even though they are registered domain owners.
Determination
If a client requests the source code, MSGWIDE's will not share its CMS technology, databases, location-wise sub-domains, or sub-directory pages. MSGWIDE's holds the rights to its technology, and if a client wishes to discontinue services, the client can take control of the domain after all due payments are settled.
Web Hosting Details
MSGWIDE's will not share web hosting credentials with clients to protect the site's technology and ensure server security from malware/viruses. Web hosting is a free service provided along with website service to the client. MSGWIDE's holds the right to deny clients from installing any open-source or third-party software/module.
Domain Details
As long as the client continues running the website with MSGWIDE's, we will not share the credentials of the domain. However, if the client insists on obtaining domain credentials, MSGWIDE's will provide them with a signed written email that absolves MSGWIDE's from any responsibility in case of issues with the site or its development.
Payment & Refund Policy
All payments will be accepted through standard modes set by MSGWIDE's Solution. We have no provision for full or partial refunds, as the entire process is conducted with the client's approval. Once an order is placed, it cannot be canceled.
Governing Law & Jurisdiction
This Agreement and any disputes arising from the use of MSGWIDE's Solution are governed by the laws of India. Both the client and MSGWIDE's submit to the exclusive jurisdiction of the courts in India.